CCPA (California privacy)

This notice is for California residents and explains their rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”). It adds to our Privacy Policy.

1. Information we collect

• Identifiers: name, email address and phone number that customers or visitors give us; IP address.
• Internet activity: pages viewed on websites with our chat, time on page, browser and device type.
• Approximate location: city and country worked out from the IP address on our own servers.
• Commercial information: for customers, purchases of visitor packs or extra websites (card details are handled by Razorpay, not by us).
• Communications: chat messages between visitors and our customers.

We collect this to provide the chat service, keep it secure, bill customers and answer support requests. We do not collect sensitive personal information on purpose, and we ask customers not to request it in chat.

2. No selling or sharing

We do not sell personal information and we do not “share” it for cross-context behavioural advertising, as those terms are defined in the CCPA. We have not done so in the past 12 months. We do not knowingly collect information from children under 16.

3. When we are a service provider

When a business adds LiveChatBot to its website, we process its visitors’ information as that business’s service provider. We only use it to run the chat for that business, never for our own marketing, and we do not combine it with data from other customers. Requests about those visitors go to the business, and we help it respond.

4. Your rights

• Know what personal information we have about you and how we use it.
• Delete personal information we hold about you, with some exceptions allowed by law.
• Correct information that is wrong.
• Opt out of selling or sharing. We don’t do either, so there is nothing to opt out of.
• Non-discrimination: we never deny service or charge differently because you used these rights.

5. How to make a request

Email support@livechatbot.in with the subject “California privacy request”. We confirm we received it within 10 days and answer within 45 days. We verify requests by matching details you give with the information we hold. You can use an authorised agent, who must show written permission from you.