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Support and sales · Help desk and tickets

A simple help desk for questions that take time

Some questions need more than one chat. Turn them into tickets with a number, status, priority and owner. Reply, add private notes and solve them from one list.

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Free plan, no time limitNo credit cardReal screenshots below
Tickets list showing ticket numbers, subjects like bulk order for wedding, customers, priority, assignee and last update
Tickets → Needs a reply: open tickets with priority and owner.

How you’ll use it

What you actually do in LiveChatBot, step by step.

  1. Tickets come in

    From a chat (Make a ticket), the away form, a new ticket you create or the API.

  2. Work the list

    Filter by Needs a reply, Assigned to me, Unassigned and Waiting on customer.

  3. Reply and solve

    Reply, add a private note, then mark it solved.

What you’ll see

Real screens from the LiveChatBot panel, shown with sample data. Tap any picture to see it full size.

A ticket about a saree colour, with the customer message, a reply box and status, priority, assignee and tag settings
One ticket: reply or add a note, and set status, priority and owner.
Saved replies page with an add form and saved answers for blouse stitching and delivery times
Tickets → Saved replies: write common answers once.

What it does

Ticket numbers

Every ticket gets a number like #1001.

Priorities

Low, normal, high and urgent.

Private notes

Only your team sees them.

Customer page

Customers follow their ticket on a page with no login.

Saved replies

Use them in tickets and in the inbox.

Webhooks and API

Create tickets and get ticket events in other tools.

Questions about Help desk and tickets

Can a chat become a ticket?

Yes. Press Make a ticket in the inbox and the chat history comes with it.

Do customers need an account to see their ticket?

No. They get a private link to a ticket page.

LiveChatBot inbox with missed chats and visitors on the website on the left, an open conversation in the middle, and visitor location, device, lead score and page trail on the right

Shared inbox

Every chat from every website in one inbox, with the visitor beside it.

See how it works → Help center admin page with published articles like How long does delivery take, How do I track my order and How do I return a saree

Help center

Answer articles visitors can search, inside the chat and on a public page.

See how it works → Opening hours settings with a time zone and opening and closing times for each day of the week

Away messages and chat rescuer

Opening hours, away form and an automatic reply when nobody answers.

See how it works →
Live chat widget Widget design Chat link Shared inbox Mobile app and alerts Live visitor tracking Visitor profiles Lead capture Reports SEO cycle tracker Traffic and keywords Pages to improve Content ideas and auto posting Google and AI crawler tracking AI Agent Chat Flows Away messages and chat rescuer Help center CRM and sales pipeline Easy install Multiple websites Team Integrations and API

Try Help desk and tickets on your website, free

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