LiveChatBot
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Talk to visitors · Shared inbox

One inbox for every chat

All chats from all your websites land in one inbox. The list shows who needs a reply first, the chat sits in the middle, and the visitor’s details are on the right.

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Free plan, no time limitNo credit cardReal screenshots below
LiveChatBot inbox with missed chats and visitors on the website on the left, an open conversation in the middle, and visitor location, device, lead score and page trail on the right
The inbox: chat list on the left, the conversation in the middle, the visitor on the right.

How you’ll use it

What you actually do in LiveChatBot, step by step.

  1. See who needs you

    Missed chats, people on your site now and open chats are grouped at the top of the list.

  2. Reply with context

    Location, local time, source, device, lead score and the pages they visited sit next to the chat.

  3. Pass it on

    Assign to a teammate, hand back to the AI Agent, make a ticket or close the chat.

What you’ll see

Real screens from the LiveChatBot panel, shown with sample data. Tap any picture to see it full size.

LiveChatBot inbox on a phone showing a conversation with a customer about a saree
The same chat on a phone.

What it does

Folders

Needs a reply, Unassigned, My open, AI Agent, Solved and your teams.

Saved replies

Insert common answers with one click. {name} fills in the visitor’s name.

Smart reply chips

Suggested answers from your saved replies and help articles.

Typing preview

See what a visitor is typing before they press send.

Tags and notes

Tag chats and keep private notes your team can see.

Website colour labels

Each website has its own colour so you know where a chat came from.

Questions about Shared inbox

Can several people answer from one inbox?

Yes. Add teammates in Team. Everyone sees the same inbox, and you can assign chats or split them into teams.

Can I answer chats from my phone?

Yes. Use the Android app or open the inbox in your phone browser.

Can a chat become a ticket?

Yes. Press Make a ticket in the chat header and it moves to Tickets.

Notification settings page with a Download for Android button, pop-up alert settings and what to alert me about

Mobile app and alerts

An Android app and browser alerts so you never miss a chat.

See how it works → Tickets list showing ticket numbers, subjects like bulk order for wedding, customers, priority, assignee and last update

Help desk and tickets

Tickets with status, priority, owner, saved replies and a customer page.

See how it works → Your team page listing an owner and an agent, with a form to add a teammate and choose what they can do

Team

Add agents, choose what they can do, and split chats into teams.

See how it works →
Live chat widget Widget design Chat link Mobile app and alerts Live visitor tracking Visitor profiles Lead capture Reports SEO cycle tracker Traffic and keywords Pages to improve Content ideas and auto posting Google and AI crawler tracking AI Agent Chat Flows Away messages and chat rescuer Help desk and tickets Help center CRM and sales pipeline Easy install Multiple websites Team Integrations and API

Try Shared inbox on your website, free

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